1. Visit the oneD website or open the application and select "Login".
2. Select "Create Account" you can register using your Email or Phone Number.
3. For Email registration: Set a password of at least 8 characters.
   For Phone registration: Enter the OTP sent to your device.
4. Press "Confirm" to complete the registration.
5. You can start watching content on oneD immediately.

1. Visit the oneD website or open the application and select "Login".
2. You can log in using your registered Email or Phone Number, or via Facebook, Google, Apple, or your AIS network number.
3. Enter your password and select "Login".
4. You can start watching content on oneD immediately.

1. Visit the oneD website or open the application and select "Login".
2. If you don't have an account, select "Create Account" first. If you already have one, log in via your registered method.
3. Select "Profile" in the top right corner and click "Edit" to fill in or update your personal information.

On the Application:

1. Select "Profile" in the top right corner.
2. Select "Log Out".

On the Website:

1. Select "Profile" in the top right corner.
2. Select "Log Out".
3. Select "OK" to confirm.

1. Log in to the website or app and go to your "Profile".
2. If you are a oneD PREMIUM member, select the "Subscription" menu.
3. The system will display your package details and account status.
4. If you are not a member, the "Subscription" menu will not appear; instead, a "Subscribe" button will be displayed.

1. Enter the oneD website or application.
2. If you are not yet a oneD member, click "Create Account" first. If you already have an account, Log In using the Email, Phone Number, or via Facebook, Google, Apple, or the AIS network phone number you have registered in the system.
3. Go to the top menu button and select "oneD PREMIUM".
4. Choose the package you wish to subscribe to.
5. Press the "Subscribe Now" button.
6. Confirm payment via the "Apple Store" or "Google Play Store".
7. You can immediately enjoy content on oneD.

1. No Ads: Watch continuously without ad interruptions.
2. Wireless Connection on Smart TV: Connect via Chromecast and AirPlay.
3. Access All Episodes: Watch all available content episodes.
4. oneD Shorts: Exclusive to mobile and tablets.
5. Picture in Picture: Seamless viewing; minimize the screen while using other applications.
6. Adjustable Playback Speed: Change the video playback speed as desired.
7. Simultaneous Viewing: Watch on up to 2 devices at the same time.
8. High-Definition Quality: Watch in 1080P (Full HD) resolution.

1. Check Your Subscription Status Ensure that your account is already a oneD PREMIUM member. If you haven't subscribed yet, please complete your subscription process first.
2. Check Device Compatibility Ensure your television software is updated to a version that supports the oneD application. (Note: Checking methods vary by model; please refer to your TV's user manual). Supported versions are as follows:

2.1 Android TV / Google TV (Sony, TCL, Hisense, Skyworth, or Android Boxes)


Requirement: Android OS 9 or higher.

• Go to the Play Store and search for "oneD".
• Ensure you are signed in with your Google Account.

2.2 Samsung Smart TV Requirement: 2019 models or newer running Tizen OS 5.0 or higher.

• Press the Home button on your remote and select the APPS menu.
• Search for "oneD" in the search bar.

2.3 LG Smart TV Requirement: webOS 5.0 or higher.

• Go to the LG Content Store and search for "oneD".

2.4 Apple TV Requirement: tvOS 17.6 or higher.

• Go to the App Store and search for "oneD".
3. Select Install to download the application to your device.
4. Once the installation is complete, select Open.
5. Upon opening the app, a QR Code will be displayed on your TV screen. Use your mobile phone to scan the QR Code.
6. Sign in using your oneD PREMIUM account credentials.
7. Once successfully logged in, you can immediately start enjoying premium content on oneD!

1. Check whether your device is capable of connecting to and using "Chromecast" or "AirPlay".
2. Ensure that your device and the "Chromecast" or "AirPlay" receiver are connected to the same Wi-Fi network.
3. Update your oneD application to the latest version.
4. Open the oneD application on your device and "Log In" with an account that has an active oneD PREMIUM package.
5. Choose the content you wish to watch.
6. Tap the casting icon or the AirPlay icon on your device.
7. Select the available "Chromecast" or "AirPlay" device.
8. You can immediately enjoy oneD content on your screen.

You can redeem codes via a mobile or desktop browser using two methods:

1. Steps to use a oneD PREMIUM top-up code after receiving the code from various channels

1. Go to the website https://redeem.oned.net and log in to the account you have registered with oneD.

If you are not yet a oneD member, click "Create Account" first (Free) to redeem the code and specifically for top-up usage.

2. Enter the received code, click to accept the Terms and Conditions, then click "Redeem Code".
3. The system will display a confirmation of successful code redemption, and you can watch oneD PREMIUM immediately!

2. Steps to use a oneD PREMIUM top-up code by accessing through the oneD website

1. Go to the website https://www.oned.net and click "Login" at the top right corner.
2. Log in to the account you have registered with oneD.

If you are not yet a oneD member, click "Create Account" first (Free) to redeem the code and specifically for top-up usage.

3. Click to enter the "Profile" page at the top right corner (person icon) and press "Redeem Code".
4. Enter the received code, click to accept the Terms and Conditions, then click "Redeem Code".
5. The system will display a confirmation of successful code redemption; you can watch oneD PREMIUM immediately!

1. Can I redeem a oneD PREMIUM top-up code through the oneD application?

Redemption via the application is not available: You must redeem your code through the website https://www.oned.net or https://redeem.oned.net only, using a mobile browser or a laptop/desktop browser.

After successful redemption: You can watch oneD PREMIUM content on all platforms, such as the oneD application on mobile, the oneD website via browser, Android TV, tablets, and other supported devices, with simultaneous viewing on up to 2 screens.

2. Can I top up days into the system immediately if I purchase or receive additional PREMIUM top-up codes?

General members or oneD PREMIUM top-up/non-recurring members can top up days into the system immediately.

• The total number of top-ups is limited to no more than 10 codes per week. The expiration date will increase according to the number of days received from the new codes.
• You can check the updated expiration date in the "Subscription" and "Renewal Date" menus.

3. Can PREMIUM top-up codes of various durations, such as 1 day, 7 days, 30 days, etc., be topped up together?

You can top up codes of any duration type (1 day, 7 days, 30 days, etc.). The system will accumulate the expiration date according to the number of days specified in each code, subject to the following condition:

• Limited to no more than 10 codes per week.

4. What are the steps to check the expiration date of a oneD PREMIUM package?

1. Log in to the system via the website https://www.oned.net or the oneD application.
2. Go to the "Profile" page at the top right corner (person icon) and select "Subscription".
3. You will see the expiration date details under the heading "Renewal Date".

5. What should I do if I cannot redeem a code?

• Check Account Status: You must log in to the correct account, and that account must not have an active Monthly/Yearly PREMIUM package.
• Check Case Sensitivity: Enter the code using Uppercase letters only.
• Check Expiration Date and Code Rights:
• Verify that the code has not yet expired.
• Check the number of codes that can be used according to each campaign's conditions.
• Check the specified redemption period for each channel from which the code was received.

If the problem persists, please contact support@oned.net with details of the issue and specify the channel where you received the code for further investigation and assistance.

6. If I have a Monthly/Yearly PREMIUM package, can I top up additional days?

Monthly/Yearly PREMIUM packages do not currently support topping up additional days. However, you can choose to use top-up codes in two ways:

1. Register a new account specifically to use top-up codes.
2. Wait for your Monthly/Yearly package to expire first, then switch to using top-up codes immediately.

7. If I am currently a PREMIUM top-up member, can I subscribe to a Monthly/Yearly PREMIUM package using the same top-up account immediately?

You must wait for your current PREMIUM top-up membership to expire because:

• The current system cannot yet carry over or stack usage days from the previous package.
• If you subscribe to a Monthly/Yearly package while your PREMIUM top-up status has not yet expired:
• The system will start charging the Monthly/Yearly fee immediately.
• Your existing PREMIUM top-up status will be automatically canceled, and the remaining days will not be compensated in any case.

1. Update the oneD app to the latest version.
2. Check your Internet/Wi-Fi speed.
3. Refresh the page or app. If the issue persists, email support@oned.net during operating hours every Monday - Friday, 10:00 AM - 7:00 PM (excluding Saturdays-Sundays and Public Holidays). The team will investigate and resolve the issue as quickly as possible.

1. Check Email and Password for logging into the system correctly.
2. Check whether the account you use for logging in is the account you have previously used for logging in correctly or not.
3. In the case that you log in with Facebook, Google, and Apple accounts, check the internet connection and check the Facebook, Google, and Apple accounts you are using to ensure they are not blocked or suspended.
4. Check for oneD application version updates to be the latest version.
5. Refresh the website page or application to check the problem again. If problems are still found, you can report additional usage problems via Email: support@oned.net during operating hours every Monday - Friday, 10:00 AM - 7:00 PM (excluding Saturdays-Sundays and Public Holidays). The team will speed up investigation and solve the problem as soon as possible.

1. Verify Your Account: Ensure you are logged in with the exact same account used to purchase the package.
2. Check Payment Status: Confirm whether the transaction was successful and the funds were deducted from your account.
3. Contact Support: If the PREMIUM status is still not active, please contact us with the following details:

- For Subscriptions via iOS (App Store)

Please locate the receipt email from the Apple Store confirming your purchase. Take a screenshot (Capture) of the receipt and attach the file to an email. Include the account details (Email/Phone number) you used to register on the oneD app and send it to:

• Email: support@oned.net
• Service Hours: Monday - Friday, 10:00 AM - 7:00 PM (Closed on Saturdays, Sundays, and Public Holidays).
• Our team will investigate and resolve the issue as quickly as possible.

- For Subscriptions via Android (Google Play Store)

Please locate the receipt email from the Google Play Store confirming your purchase. Take a screenshot (Capture) of the receipt and attach the file to an email. Include the account details (Email/Phone number) you used to register on the oneD app and send it to:

• Email: support@oned.net
• Service Hours: Monday - Friday, 10:00 AM - 7:00 PM (Closed on Saturdays, Sundays, and Public Holidays).
• Our team will investigate and resolve the issue as quickly as possible.

• oneD services are available in Thailand and select countries, subject to the terms and conditions of content licensing agreements. Please note that the available content library may vary from country to country based on specific agreements with content owners.
• Live TV feature is strictly available for viewing within Thailand only.

1. Enter Settings on your iOS device.
2. Tap on your "Profile Picture / Your Name" (Apple ID) and select "Subscriptions".
3. Select the "oneD Package" that you are currently subscribed to.
4. Press "Cancel Subscription".
5. Press to confirm again.

1. Enter the "Google Play Store" on your Android device.
2. Successfully log in with your Google Account.
3. Tap on your "Profile Picture" at the top right corner and select "Payments & Subscriptions".
4. Select "Subscriptions".
5. Select the "oneD Package" that you are currently subscribed to.
6. Specify the reason for cancellation and press the "Cancel Subscription" button.

These packages cannot be canceled early. The PREMIUM status will expire automatically once the duration ends, and your account will return to the ad-supported free tier.

Method 1: myAIS App

• Open the myAIS app.
• Log in with your mobile number.
• Go to the "Package" menu > select "Add-on Packages" or "Additional Services".
• Select the oneD package you wish to cancel.
• Press "Cancel Package" and confirm.

Method 2: Contact AIS Call Center at 1175

• Inform the agent that you would like to cancel the oneD service billed through AIS.